Hardware Asset Management (HAM)
- Manage the full lifecycle of IT hardware assets, including procurement, deployment, maintenance, refresh, and disposal
- Track hardware assets such as laptops, desktops, servers, mobile devices, networking equipment, and peripherals
- Maintain accurate asset records (serial numbers, ownership, location, warranty, lifecycle status)
- Coordinate hardware inventory audits and reconciliation activities
- Ensure secure and compliant hardware disposal and data destruction
- Define and enforce hardware standards and refresh cycles
- Partner with IT operations to support device onboarding, moves, adds, changes, and decommissioning
Software Asset Management (SAM)
- Manage the full lifecycle of software assets, including license acquisition, deployment, usage tracking, renewal, and retirement
- Ensure compliance with vendor licensing agreements and contracts
- Monitor software usage and entitlement to reduce shelfware and overspending
- Lead internal and external software license audits and remediation efforts
- Track SaaS, on‑premises, and cloud software subscriptions
- Collaborate with procurement and legal teams on licensing models and contract negotiations
- Optimize software spend through consolidation and usage analysis
Asset Governance & Compliance
- Develop and enforce IT asset management policies, processes, and controls
- Ensure alignment with ITIL, ISO 19770, security, and regulatory requirements
- Support internal audits, risk assessments, and compliance reporting
- Maintain accurate asset data to support cybersecurity, vulnerability management, and incident response
Financial Management & Reporting
- Partner with Finance on budget planning, forecasting, chargeback/showback, depreciation, and cost allocation
- Track asset costs, renewals, warranties, and maintenance agreements
- Produce dashboards and reports on asset inventory, compliance status, spend, savings, and lifecycle health
- Continuously improve data accuracy, automation, and integration with CMDB and service management platforms
Tools, Reporting & Data Accuracy
- Understand and utilize IT asset management tools (e.g., ServiceNow, AssetCloud, Snow, SCCM, Intune, JAMF, asset inventories)
- Produce regular reports and dashboards on asset inventory, compliance, lifecycle status, and financial impact
- Continuously improve data quality, automation, and integration with CMDB and service management systems
IT Procurement
- Lead or coordinate IT hardware and software procurement activities, from request intake through purchase order and fulfillment
- Partner with corporate procurement to ensure IT purchases comply with sourcing policies and approval workflows
- Develop and maintain preferred vendor lists, pricing agreements, and standardized SKUs
- Support contract negotiations for hardware purchases, software licenses, SaaS subscriptions, and maintenance agreements
- Track vendor performance, SLAs, renewal dates, and contract obligations
- Identify opportunities for cost savings, consolidation, and strategic sourcing
- Ensure procurement decisions align with asset standards, security requirements, and lifecycle strategies
