Vacancy Review Processor , Field Services

Are you an individual who can meet daily set quotas while providing outstanding service for our clients?  Someone who can work independently as well as contribute to projects within a team? Someone who can follow instructions yet think outside of the box?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you with your skills and talents. Now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will…

·          Be responsible for making and receiving calls to/from vendors, clients, and third parties as needed

·          Review, research, and respond to email correspondence professionally and in a timely manner

·          Review vacant inspections to determine if we can proceed with property preservation.

·          Review third party systems for loan status

·          Review and take action on internal and external reporting

·          Work several different clients and understand their expectations

·          Meet daily quotas

·          Work individually; however, at times work on a team

WHO YOU ARE

You possess …

·          The ability to think outside of the box

·          The ability to understand processes

·          Flexibility, strong multitasking skills required

·          Strong computer skills as well as computer navigation skills

·          Knowledge of mortgage terms

·          Strong verbal and written communication skills

·          Review loan history from appropriate servicing platforms in accordance with client expectations and business rules

·          Report all damages and violations to the client in accordance with client expectations and business rules

·          If damages identified in inspection results, ensure conditions are provided

·          Open and close tasks in accordance with client expectations and business rule

·          Determine if work is required and order accordingly

·          Document all systems accordingly

·          Review Seasonal work and set seasonal schedules accordingly

·          Perform all other duties as assigned

·          High School Diploma or equivalent preferred

·          Previous office and computer experience required

·          Strong PC and internet navigation skills are necessary, must be proficient with Microsoft software products.

·          Strong verbal and written communication skills required

·          Strong analytical, organizational, and multitasking skills required

·          Basic knowledge of mortgage terms preferred

·          Experience with property management, construction, and property insurance preferred

·          Mortgage servicing and default servicing knowledge and/or experience is ideal

·          Basic understanding or local laws and ordinances regarding property conditions a plus