Team Member, Closing Agent Vendor Management

Are you ready to take your career to the next level?  If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team.  This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies.  If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

• Recruit new qualified vendors to be added into the database
• Maintain professional relationships with vendors
• Update county coverage area, products and fees
• Review performance and quality of vendors
• Communicate with vendors regarding performance and quality
• Work with vendors to ensure adherence to ServiceLink processes and expectations

WHO YOU ARE

You possess …

• Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
• Prior mortgage servicing or real estate industry experience highly preferred
• Intermediate Excel knowledge (Vlookups, Formulas, Pivot Tables, etc.)
• Excellent customer service and communication skills
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
• The ability to work independently and as a part of a team

• Proficiency using ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Maintain professional relationships with vendors
• Make necessary updates to vendor profiles, as needed
• Update county coverage area, fees, products and base schedule information for vendors, as needed
• Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
• Monitor vendors for overall performance and counsel, as necessary
• Recruit new qualified vendors to be added into the database
• Help seek resolution to any billing/payment inquiry
• Maintain team folders
• Ability to assist vendors with all aspects of their daily work, as needed
• Meet production goals and accuracy requirements
• Follow up for appointment updates and other vendor-related task, as needed
• Answer incoming phone calls
• Work directly with other internal departments, as needed
• Perform all other duties as assigned

• High School diploma or equivalent required
• Intermediate Excel knowledge (VLookup, Formulas, Pivot Tables, etc.)
• Prior mortgage servicing or real estate industry experience highly preferred
• Excellent customer service and communication skills
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• Detail oriented, efficient and organized
• Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
• Must be able to work overtime if needed
• Must be able to multi-task