Auction Operations Administrator, ServiceLink Auction

Are you a strategic, focused, and data driven individual? Do you thrive within a high-performing environment? If so, ServiceLink Auction invites you to apply for the opening of Auction Operations Administrator. In this role, you will be involved in the implementation, administration, and maintenance of the ServiceLink Auction Online Auction platform by managing key functions to support the online auction programs. The candidate will be responsible for monitoring the inbox and client systems for new referrals and the loading of said referrals into Salesforce. Conduct quality control checks to ensure that information is displayed accurately on company website based on seller’s specifications. You will be working in Salesforce and must possess navigation, report creation, and Data Loader processing skills.

A DAY IN THE LIFE
In this role, you will…

·          Be involved in the implementation, administration, and maintenance of the ServiceLink Auction Online Auction platform by managing key functions to support the online auction programs.

·          Conduct quality control checks to ensure that information is displayed accurately on company website based on seller’s property specifications.

·          Monitor Inboxes, dashboards and reports in Salesforce to ensure all assets and programs are being represented accurately on the PDP and in system.

·          Create ad-hoc reports for management that provide auction data and results of online auction events.

·          Extract Seller provided data and photos and add to Salesforce record for web marketing purposes.

·          Perform daily/Weekly scrubs against client reporting to ensure inventory data is up to date.

·          Proactively identify issues/concerns and report/partner with business counterparts to resolve.

WHO YOU ARE
You possess …

·          High school diploma or equivalent required
·          Bachelor’s degree preferred
·          2+ years of Salesforce experience, to include navigation, processing and report creation/maintenance
·          Excellent written and verbal communication skills
·          Proficiency in Microsoft Office with an emphasis on Excel
·          An energetic and dynamic personality with a willingness to learn
·          Ability to work both independently and as a team player
·          Ability to adapt to a rapidly changing business and technology environment
·          Ability to prioritize and manage complex scheduling and document tracking

·          Responsible for ensuring all assets are loaded to the correct event and in correct status daily.

·          Monitor Inboxes, dashboards and reports in Salesforce to ensure all assets and programs are being represented accurately on the PDP and in system.

·          Extract Seller provided data and photos and add to Salesforce record for web marketing purposes.

·          Perform daily/Weekly scrubs against client reporting to ensure inventory data is up to date.

·          Scan client system and or escalate to clients for enhanced photos based on occupancy/pricing changes. 

·          Proactively identify issues/concerns and report/partner with business counterparts to resolve.

·          Ensure data within Salesforce is accurate, complete, and possess deep understanding of data and associated mappings within Salesforce.

·          Must possess deep understanding and working knowledge of Salesforce/Data Loader.

·          Maintain an effective relationship with existing leadership team and customer/clients.

·          Maintain a positive department culture.

·          Perform all other duties as assigned

·          High school diploma or equivalent required; bachelor’s degree preferred

·          2+ years of Salesforce experience, including navigation, processing and report creation/maintenance, along with deep understanding and working knowledge of SF Data Loader.

·          Minimum 1-2 years general office experience working in a real estate environment or related industry

·          Working knowledge in Real Estate, REO, Foreclosure related experience preferred, including basic knowledge of current real estate auction procedures and laws preferred

·          Excellent customer service skills (internal/ external)

·          Proficient in Microsoft Office products with an emphasis on Excel

·          Excellent written and verbal communication skills

·          Strong attention to detail

·          Strong analytical and quantitative skills

·          Ability to adapt in a rapidly changing business and technology environment.

·          Ability to prioritize and manage complex scheduling and document tracking.

·          Ability to work both independently and as a team player.

·          Strong interpersonal skills to build and maintain cohesive relationships.

·          Ability to work a flexible work schedule and overtime