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Desktop Support Specialist, Information Technology

Job Locations US-PA-Moon Township
ID
2025-3120
Role Required to be In-Office
Yes
Travel Required
No
Telecommute
No
Shift/Availability
M-F 8:30-5:00
Min
USD $24.00/Hr.
Max
USD $28.85/Hr.

Overview

Are you motivated to take your experience to the next level?  ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist.  The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users.  If you thrive on being part of a high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

 

 

A DAY IN THE LIFE

 

 

In this role, you will…

 

  • Install and configure all new PCs and laptops
  • Perform hardware and software break / fix work including but not limited to upgrades
  • Develop expert understanding of PC hardware, software, internal software and associated technologies
  • Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
  • Execute planned and unplanned infrastructure downtime activities as required
  • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
  • Monitor the infrastructure to identify/resolve issues
  • Respond to escalated end-user issues

 

 

WHO YOU ARE

 

 

You possess …

 

  • A Technical Associates Degree or equivalent preferred
  •  2 to 3 years of relevant technical work experience
  • Effective problem solving skills
  • The ability to multi-task
  • Outstanding customer service skills

Responsibilities

  • Installs and configures all new PCs and laptops
  • Performs hardware and software break / fix work including but not limited to upgrades
  • Develops expert understanding of PC hardware, software, internal software and associated technologies
  • Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
  • Executes planned and unplanned infrastructure downtime activities as required
  • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
  • Monitoring the infrastructure to identify/resolve issues
  • Responding to escalated end-user issues
  • Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
  • Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
  • Moves employee equipment
  • Organizes and maintains equipment inventory levels
  • Analyzes and evaluates PC hardware and software
  • Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
  • Assists with purchase order activity
  • Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
  • Provides support utilizing all available tools including remote control technologies
  • Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
  • Understudies one or more infrastructure technology disciplines
  • Grasps concepts and develops skill-set
  • Applies learning on a supervised basis
  • All other duties as assigned

Qualifications

  • Technical Associates degree or equivalent preferred
  • 2-3 years of relevant technical work experience
  • Experience in a Windows 11, and Mac OS X environment
  • Experience with Office 365 and above
  • Experience with multiple hardware platforms
  • Experience with iOS and Android mobile platforms
  • Certifications a plus (A+ or other)
  • Effective problem-solving skills
  • Customer service skills
  • Detail oriented
  • Sound analytical skills
  • Ability to multitask
  • Collaborative/enjoys working in teams
  • Highly productive in a fast paced environment

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WHO WE ARE

About us …

ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service.

ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer. The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all U.S. job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to workwithus@svclnk.com with “Accommodation Request” in the subject line. Accommodation Requests are evaluated on a case-by-case basis.

ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time.

Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure.