Team Lead, Doc Audit - Originations Title and Close

Are you eager to take command of your career and conquer exciting new challenges?   ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Team Lead, Doc Audit.  The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture.  If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today.  There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth. 

A DAY IN THE LIFE

In this role, you will…

·        Process and review all closing related documentation to meet company, client, vendors and borrower requirements

·        Be responsible for maintaining optimal levels of a Doc Audit Department including auditing incoming and outgoing client documentation packages and meeting the daily operational goals of a team within the department

·        Serve as the primary contact within the team for any requests or issues

·        Monitor and review employee time and attendance and conduct employee counseling sessions

WHO YOU ARE

You possess …

·        Exceptional customer service skills

·        A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

·        The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients

·        Excellent verbal and written communication skills

·        Review work-in-progress reports to ensure completion of assigned work for all team members

·        Proficient in ServiceLink operating systems and internal search engines

·        Communication with outside agencies, clients and borrowers

·        Research and resolve discrepancies

·        Print reports from established databases

·        Maintain accurate records and logs

·        Review all documentation for 100% accuracy

·        Knowledge of client, vendor and borrower requirements

·        Perform duties and responsibilities in a timely manner

·        Maintain open communication with other team members and team leader

·        Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner

·        Confirm team’s adherence to client time requirements

·        Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties

·        Monitor and review employee time and attendance and conduct employee counseling sessions as needed

·        Make suggestions to assist with building and maintaining morale

·        Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members

·        Adhere to company policies and procedures

·        Meet production goals and quality standards as set by management

·        Perform all other duties as assigned

·        High School diploma or equivalent preferred

·        Typing/Data Entry skills, 45 wpm with a 95% accuracy rate

·        Possess good communication and customer service skills

·        Knowledge of Windows software applications

·        Prior experience as a team member or experience in the real estate, banking, or vendor management industry

·        Knowledge of real estate terminology

·        Knowledge of real estate closing document recording process

·        Must possess good organizational skills, ability to handle multiple tasks simultaneously