Innovation Coordinator, Origination Valuations

Are you in search of an exciting opportunity to learn and grow in a dynamic new career?  If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Valuations Innovation Coordinator, a position which carries the responsibility of outreach to vendors and customers for Valuations Innovation projects. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for this role.  Your ability to maintain positive and professional business relationships with vendors and customers will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee’s motivation to reach career goals.

A DAY IN THE LIFE

In this role, you will…

·          Conduct outreach by email and phone to our vendor panel and customers

·          Assist vendors and customers with questions related to the project

·          Gather and track inquiries and status obtained during outreach

·          Report progress to senior management on outreach efforts on a consistent basis

WHO YOU ARE

You possess …

·          The ability to maintain a positive and professional business relationship with vendors and customers

·          Computer literate with skills using Microsoft Excel

·          Ability to learn quickly and adapt to change

·          Excellent verbal and written skills. Ability to tailor your message to your audience to achieve the results needed

·          The ability to track progress and provide concise updates to senior management on a regular basis

·          Conduct outreach to vendors and customers to obtain details needed related to innovation projects.

·          Track and follow up with vendors and customers as needed until all information required is obtained.

·          Assist vendors and customers with questions related to innovation projects. 

·          Maintain compliance with Independence Guidelines.

·          Maintain a positive and professional business relationship with vendors and customers.

·          Meet timeline expectations for all projects assigned. 

·          Provide suggestions to senior management regarding areas of opportunity.

·          Attend and participate in regular department meetings and provide feedback when necessary.

·          Responsible to meet department productivity and quality goals.

·          Communicate with all stakeholders on a regular basis.

·          Perform all other duties as assigned.

·          High School diploma or equivalent.
·          3+ years of industry experience with a focus on Valuations products and services
·          The ability to maintain a positive and professional business relationship with vendors and customers.
·          Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
·          Familiarity with basic Microsoft Office with a strong understanding of Microsoft Excel and Outlook.
·          Knowledge of office processes, procedures, and technology.
·          Computer literate and strong communication skills, both verbally and written. Duties require professional verbal and written communication skills. This is normally acquired through one to three years of office experience.
·          Work requires willingness to work a flexible schedule.