Violations Coordinator, Field Services

Are you an individual with experience in loan history and open violation tasks reports?  Someone who has experience with code violations, servicing neglect issues and fines/assessments?  Do you have exceptional customer service skills?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with your experience. Now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will…

·        Respond to phone calls and emails from vendors, clients, and third parties in a timely consistent manner

·        Support daily interaction with vendors, clients, and third parties while maintaining close relationships to ensure the success of the business

·        Complete client and vendor tasks

·        Review loan histories and open violation task reports

·        Research code violations, servicing neglect issues and fines/assessments

·        Deal with a variety of clients and investor types for properties that are in a pre or post foreclosure, delinquent loan status

WHO YOU ARE

You possess …

·        Prior experience with real estate code violations handling strongly preferred

·        The ability to work in various proprietary databases doing loan level reviews and entering/updating data

·        The ability to communicate at all levels, and with clients/vendors; are well spoken and have polished written communication skills

·        The ability to resolve violations issues 

·        The ability to multitask

·        The ability to work as an individual as well as a team member

·        The ability to adapt to constant change with vendors/clients

·        Adequate computer skills required, uploading and saving documents, sending/receiving emails and to learn new computer systems applications quickly

·        Review loan history from appropriate servicing platforms

·        Research all code violations and work with agent or necessary jurisdiction to bring property to code compliance

·        Review, research, and respond to email correspondence as appropriate

·        Make and receive calls to/from vendors, clients, and third parties as needed

·        Work with team leadership to execute process improvements

·        Review violations portfolio and follow up on all related tasks

·        Work with investor and client representatives in assisting in the resolution of outstanding code violations

·        Research and analyze servicing neglect issues to determine an appropriate course for resolution

·        Provide timely reviews of each file affected by a code violation and notate appropriate servicing platform

·        Document all systems accordingly

·        Research fines/assessments to date for each file when necessary

·        Perform all other duties as assigned

.        High School diploma or equivalent required

·        Prior experience with real estate code violations handling strongly preferred
.        Previous office and computer experience
.        Strong PC and Internet navigation skills
.        Intermediate typing and Microsoft Office proficiency skills
.        Strong verbal and written communication skills
.        Strong analytical, organizational, and multitasking skills
.        Basic knowledge of mortgage terms
.        Previous experience with property management, construction and property insurance a plus
.        Mortgage servicing and default servicing knowledge and/or experience preferred
.        Basic understanding of local laws and ordinances regarding property is ideal
.        Necessary special training includes client guidelines, and business rules, user review guide, classroom training system and side by side training