Client Services Associate - Valuations

Are you ready to take your career to the next level?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Services Associate. The ideal candidate will enjoy working with clients, both internal and external; is detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will…

·          Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current

·          Answer phones and respond to customer requests

·          Identify, research, and resolve customer issues using the computer system

·          Manage and maintain order pipeline

·          Track and place customer inquiries in the computer system

·          Monitor team mailboxes

·          Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance

·          Provide customers with product and service information

WHO YOU ARE

You possess …

·          Quality customer service skills

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·          The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

·          Highly proficient written and oral communication skills

·          Excellent critical thinking, problem solving, and mathematical skills, along with sound judgement

·          Strong attention to detail and the ability to work both independently and as part of a team

·          Effective time management skills and the ability to meet deadlines

·          Flexibility and willingness to work tasks assigned by management to meet Team, Client, and Department goals

·          Place and answer phone calls to resolve and respond to customer inquiries

·          Track and place customer inquiries in computer system

·          Provide customers with product and service information

·          Identify, research, and resolve customer issues using the computer system

·          Follow-up on customer inquiries not immediately resolved

·          Follow-up on client delays for prompt resolution

·          Research billing issues

·          Recognize, document and alert the manager of trends in customer calls

·          Recommend process improvements

·          Perform all other duties as assigned

·          High school diploma or equivalent

·          Quality customer service skills

·          Basic reading, writing, and arithmetic skills required

·          Computer literate with the ability to learn customer service software applications

·          Professional verbal and written communication skills and the ability to type 30 wpm

·          Ability to maintain a positive and professional business relationship with clients and internal staff

·          Proficient in Microsoft Suite, including Office, Teams, and Excel