Quality Assurance Manager, Information Technology

Are you motivated to leverage your specialized skills and experience in a dynamic new career, ServiceLink, the unrivaled leader in the mortgage industry, has a great opportunity available for a Quality Assurance Manager with an expansive knowledge base and innovative spirit. The ideal candidate must be exceedingly motivated to conquer bold challenges and drive for superior results in a culture focused on entrepreneurship and empowerment.  If you thrive on high-level collaboration with an enterprising, high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where commitment is not just a word – it’s a conviction.

The Quality Assurance Manager will work with testers to provide guidance, and other SME’s to elucidate and clarify requirements, define Test strategies and drive QA efforts for changing needs. The Quality Assurance Manager will also work within the existing automation framework to account for automation needs, and should be familiar with core development concepts and paradigms. The Quality Assurance Manager will also be performing managerial duties including overseeing team member performance, attendance and timecards.

A DAY IN THE LIFE

In this role, you will…

.        Lead QA team

.        Review QA project status, estimates, and work progress to targets

.        Establish, collects and reports QA performance and quality metrics

.        Establish and maintains intimate knowledge of QA standards, process and procedures

.        Provide routine direction and mentorship to QA Team Members

WHO YOU ARE

You possess …

.        An undergraduate degree in Computer Science, a related field, or equivalent work experience

.        8 to 10 years of work experience in software or applications testing

.        Experience demonstrating familiarity with QA discipline policy, standards, concepts, practices, and procedures.

.        Ability to multitask in a performance-driven environment

.        Demonstrated sound knowledge of SDLC processes

.        Demonstrated leadership in process improvement and process control

.        Experience of working with SOAP and REST service and understanding of SOA architecture

.        Exposure to source control systems such as TFS, Git

.        Exposure to SQL/PL-SQL, writing SQL queries, stored procedures and RDBMS

.        Experience of Behavior Driven Development (BDD) practices and experience in Agile methodology is a plus Experience of testing in CI, DevOps, rolling deployment/upgrade model is a plus

.        Knowledge of cloud technologies like AWS/Azure and experience of testing micro-services, containers, dockers is a plus

·        Accountable for team direction and performance

·        Design and develop test plans, test cases based upon function and design specifications, execute test cases and analyze and report test results to the teams

·        Work in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria

·        Lead the testing effort, plan the work of quality assurance analysts and assign tasks to meet project deadlines

·        Uses strong testing skills to provide guidance and assist project staff

·        Reviews and approves the work of project team members in the writing of scripts, expected results, test results and defect descriptions.

·        Ensures best practices are followed and testing activities stay on schedule

·        Focus on building efficient solutions for Web, Service/APIs, Database testing requirements

·        Participate in internal/cross team meetings, project scoping, functional reviews, test specifications, technical reviews for assigned projects in an Agile environment

·        Involved in requirements review and participate in architecture/design reviews with an emphasis on test automation/performance strategy and ensuring best practices

·        Participate actively in functional, system and regression testing activities

·        Capture quality assurance data and metrics to provide insights and conclusions

·        Estimate and perform risk analysis for quality delivery

·        Serve as a QA representative to clients and business partners.

·        Champion staff development needs and execution plan

·        Attend project Go/No-Go meetings to offer guidance and direction

·        Define test strategy and methodology

·        Identify primary goals for establishing quality objectives for the team

·        Coordinate with other QA teams for best practice development

·        Serve as a QA representative to clients and business partners

·        Perform all other duties as assigned.

·        Has achieved an undergraduate degree in Computer Science, a related field, or equivalent work experience

·        Has demonstrated work and/or academic experience in software or systems testing

·        Must have a firm understanding of Software Development Lifecycle concepts

·        Experience of working with SOAP and REST service and understanding of SOA architecture

·        Exposure to source control systems such as Git or Team Foundation Server

·        Exposure to SQL/PL-SQL, writing SQL queries, stored procedures and RDBMS

·        Experience of Behavior Driven Development (BDD) practices and experience in Agile methodology is a plus

·        Working knowledge of automation tools, such as Selenium, Cucumber SpecFlow, HP UFT and Xamarin UITest.

·        Experience of testing in CI, DevOps, rolling deployment/upgrade model is a plus

·        Knowledge of cloud technologies like AWS/Azure and experience of testing micro-services, containers, dockers is a plus

·        Experience with Test Data Management and mapping automated test code coverage

·        Must be effective in a fast paced and collaborative environment

·        Must be a self-starter and self-motivated

·        Is creative and maintains effective problem solving skills

·        Has the ability to work on/manage multiple tasks concurrently

·        Is highly organized and detail-oriented

·        Demonstrates excellent written and verbal communication skills