NationalLink - Doc Audit Specialist

JOB SUMMARY

Doc Audit Specialist audits incoming and outgoing client documentation packages, provides details to the client on documents with deficiencies and monitors trends within the Company regarding common rejects, reviews documents for accuracy, performs clerical, data entry, reporting, document delivery, labeling, organizing, shipping, answering e-mails, incoming and outgoing phone use, as necessary to support Company requirements.

PLEASE NOTE:  Applicants for this position MUST be able to work onsite in our offices.  As such, applicants should reside within a reasonable commuting distance to: 1000 Commerce Dr Ste 300, Pittsburgh, PA 15275-1039

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains familiarity with state and county requirements
• Work minimum of 30 closing packages daily
• Prioritizes work based on daily reject WIP
• Clears resolved rejects daily
• Communicates with outside agencies, clients and borrower
• Researches and resolves discrepancies
• Maintains accurate records and logs
• Review executed closing packages, title clearance, lender closing instructions, incoming closing packages for accuracy
• Knowledge of client, vendor and borrower requirements
• Perform duties and responsibilities in a timely manner consistent with established Company guidelines for quality and service
• Maintain open communication with team members, team lead and managers
• Address inquires from clients, borrowers, agents, and internal staff professionally and in a timely manner consistent with established Company standards
• All other duties as assigned

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Strong attention to detail
• Organization, ability to plan, organize and prioritize work
• Ability to multi task and work under pressure in a fast paced environment
• Type 35 - 50wpm with 95% accuracy rate
• Possess good communication and customer service skills
• Familiarity with personal computer operation, including use of Microsoft Outlook, Word and Excel