Desktop Support Specialist, Information Technology

Are you motivated to take your experience to the next level?  ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist.  The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users.  If you thrive on being part of a high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

A DAY IN THE LIFE

In this role, you will…

.        Install and configure all new PCs and laptops

·        Perform hardware and software break / fix work including but not limited to upgrades

·        Develop expert understanding of PC hardware, software, internal software and associated technologies

·        Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution

·        Execute planned and unplanned infrastructure downtime activities as required

·        Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis

·        Monitoring the infrastructure to identify/resolve issues

·        Respond to escalated end-user issues

WHO YOU ARE

 You possess …

·        A Technical Associates Degree or equivalent

.        2 to 3 years of technical work experience Installs and configures all new PCs and laptops

·        Effective problem solving skills

·        The ability to multi-task

·        Outstanding customer service skills

·        Installs and configures all new PCs and laptops

·        Performs hardware and software break / fix work including but not limited to upgrades

·        Develops expert understanding of PC hardware, software, internal software and associated technologies

·        Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution

·        Executes planned and unplanned infrastructure downtime activities as required

·        Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis

·        Monitoring the infrastructure to identify/resolve issues

·        Responding to escalated end-user issues

·        Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment

·        Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance

·        Moves employee equipment

·        Organizes and maintains equipment inventory levels

·        Analyzes and evaluates PC hardware and software

·        Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers

·        Assists with purchase order activity

·        Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds

·        Provides support utilizing all available tools including remote control technologies

·        Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required

·        Understudies one or more infrastructure technology disciplines

·        Grasps concepts and develops skill-set

·        Applies learning on a supervised basis

·        All other duties as assigned

·        Associates degree

·        2-3 years of technical work experience

·        Experience in a Windows 10 and Mac OS X environment

·        Experience with Office 2016 and above

·        Experience with multiple hardware platforms

·        Experience with iOS and Android mobile platforms

·        Certifications a plus (A+ or other)

·        Effective problem-solving skills

·        Customer service skills

·        Detail oriented

·        Sound analytical skills

·        Ability to multitask

·        Collaborative/enjoys working in teams

·        Highly productive in a fast paced environment