UX Designer, Information Technology

Are you motivated to maximize your unique talents and experience in a dynamic new career?  ServiceLink, the unrivaled best in the mortgage industry, seeks an individual who thrives on innovative problem-solving to fill the position of UX Designer.  If you have a passion for pioneering creative solutions to complex design issues in a dynamic, rapidly evolving environment, this is the right job for you.  The ideal candidate will enthusiastically promote our mission to consistently deliver the optimal product design and user experience.  If you are eager to work with a diversely talented, high-performance team, we encourage you to apply today. 

A DAY IN THE LIFE

In this role, you will…

• Research, conceive, wireframe, sketch, mock-up, and prototype user interactions and interfaces for digital products from low to high-fidelity.
• Analyze business workflow diagrams and requirements, participate in product decision-making, and define innovative solutions to achieve product goals.
• Work with Product and Engineering teams and business stakeholders to translate fuzzy concepts into intuitive enterprise user experience.

• Research, conceive, wireframe, sketch, mock-up, and prototype user interactions and interfaces for digital products from low to high-fidelity.
• Analyze business workflow diagrams and requirements, participate in product decision-making, and define innovative solutions to achieve product goals.
• Translate fuzzy concepts into intuitive product design and user experiences.
• Identify design problems and devise elegant solutions in a fast-paced environment.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Collaborate with other team members and stakeholders.
• Work with and contribute to a growing Design System.
• Champion new ideas and methods of accomplishing product goals.

• Educational background in Design, HCI, Interaction Design, Graphics, Psychology or related field, or equivalent professional experience.
• Three or more years of UX-design related digital product experience. Preference will be given to candidates who have experience designing complex enterprise solutions.
• Ability to work with product team and internal stakeholders to understand workflow processes and expectations and then design complete user experiences and interfaces that meet product vision and user needs.
• Proficiency in design software such as Adobe XD, Sketch, Figma, or the like, is a must, along with fundamental Adobe CC skills. Familiarity with Miro and Zeplin is helpful. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Prior experience with creating process diagrams, information architectures, and user journey maps. Ability to navigate complex workflows and scopes.
• Ability to ask the right questions, challenge the status quo, and get to the core of a subject.
• Experience in using UX design best practices to design solutions, and a solid understanding of fully responsive design and WCAG 2.1 AA requirements.
• Understanding of user-centered design and testing methodologies, and usability and accessibility concerns.
• Ability to iterate your designs and solutions efficiently and intelligently, including prototyping in a design tool.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders – visually, verbally, and in written communication.
• Be passionate about all things Product/UX design and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.