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The Chief Appraiser will be responsible for the oversight and evaluation of various valuation processes including appraisal standards, guidelines, techniques and methods for conformance with policies, procedures and applicable laws and regulations. The Chief Appraiser will oversee audit standards, contribute to the quarterly newsletter, and serve as an advisor appraisal staff and departmental management staff. Departmental processes will include addendums from clients, audit functions, side by side reviews, as well as other escalated issues. This position will be monitored by executive management, as quality is paramount.
Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history to join our team as a Staff Appraiser. The ideal candidate will demonstrate initiative, take action, and maintain ownership of high-level results. The Staff Appraiser performs Desktop and Field appraisal assignments consistent with established client driven turn times with high quality standards. Must have the ability to work with minimal supervision and still produce a quality work product. If you thrive on making an impact in a continually evolving, fast-paced environment, we encourage you to apply today. This is an exciting time to join ServiceLink, where commitment is not just a word – it’s a conviction.
*Candidates for this role must be actively Licensed/Certified as a Real Estate Appraiser in one or more of the following US States: MD, NJ, PA, VA. Trainee lincenses are not acceptable for this role.*
**Anticipated Pay Rate for this role is calculated based on a base hourly rate plus competitive production incentives**
A DAY IN THE LIFE
In this role, you will…
· Provide Desktop and Field appraisal reports according to client requirements
· Provide quality Review Appraisals as well as handle Quality Control escalations
· Assist on Valuation projects
WHO YOU ARE
You possess …
· Sufficient computer skills to develop appraisal reports and communicate effectively
· Proficiency in Microsoft software products
· Real Estate Appraiser License/Certification in good standing
· Ability to work independently
· Commitment to development of quality appraisal products
· Interest in appraisal innovation and integrity
Are you an experienced Software Engineer who thrives on conquering formidable challenges? ServiceLink, the unsurpassed leader in the mortgage industry, invites you to apply for the opening of Senior Software Engineer, which carries the responsibility of designing, developing, and enhancing core features. Your experience and insight will be highly regarded in this position with ServiceLink, a company rigorously innovating to develop enterprise level applications. If you are passionate about driving a culture which empowers creative and collaborative problem solving, you are encouraged to apply today. The ideal candidate will be highly motivated to be a key player in revolutionizing the industry -this is an exciting time to join us.
A DAY IN THE LIFE
In this role, you will…
- Work with managers, scrum masters, product managers, and mentor junior engineers to design and implement solutions
- Design and develop tools and applications to support business operations
- Identify innovative solutions independently to technical or customer related problems
- Create related supporting documentation (i.e., design documents)
- Create unit test cases and apply these against developed software or applications to ensure quality
- Review and approve code
- Support the products during testing and in production
WHO YOU ARE
You possess …
- Undergraduate degree in Computer Science or related field or equivalent work experience
- 5+ years experience in software or applications engineering on the .NET platform
- Work experience building web applications using .NET, SQL, and Azure technologies
- Familiar with web technologies like HTML, JavaScript, CSS, Angular
- Excellent communication skills and willing to learn
A DAY IN THE LIFE
In this role, you will…
- Complete quality control clone determinations on flood research
- Locate commercial and residential properties on FEMA flood maps and determine the correct flood information for improvements on those properties
WHO YOU ARE
You possess …
- Attention to detail to maintain our quality standards
- Strong analytical and problem-solving skills
- Strong map reading and comprehension skills
- A strong work ethic, including reliability, punctuality, and autonomy
- The ability to multitask, organize, and prioritize
Are you an IT professional eager for a new challenge? Your education and experience will be valued in the highly visible position of Senior IT Audit and Compliance Analyst with ServiceLink, the best in the mortgage industry. We seek an individual with client-focused experience demonstrating the ability for conducting client audits for ServiceLink IT, as well as coordinating and tracking remediation of findings. This person works closely with key cross-functional stakeholders across IT, Enterprise Risk Management, Information Security, Internal Audit and relevant business groups to assist with facilitating and supporting ongoing and growing compliance activities and assurance initiatives.If you possess strong interpersonal skills and are detail oriented, you could be a great asset to ServiceLink in the position of Senior IT Audit and Compliance Analyst, which rebirquires working closely with clients through the process. Consider joining our team, where you will enjoy full support in the advancement of your career with a company at the top of the industry.
A DAY IN THE LIFE
In this role, you will…
- Faciitate annual client audits (virtual or in person, depending on circumstance)
- Coordinate and track findings from client audits through to remediation
- Support client questionnaire and RFP processes
- Support activities for internal SOC 2, SOX and internal audits
- Assist in developing proactive programs to improve compliance posture
WHO YOU ARE
You possess …
- Undergraduate Degree in Information Technology, Information Systems, Business, or equivalent work experience
- Understanding of IT risks, processes, and controls and ability to converse at a technical level.
- Working knowledge of AICPA Trust Service Principles and COBIT 5.0 (or prior versions), particularly with the IT Governance and Risk frameworks.
- Familiar with IT principles/frameworks such as ITIL and ISO Standard 27001/2.
- Strong interpersonal, writing, project planning, and time management skills.
Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Document Specialist. The ideal candidate will be very detail oriented, enjoys working with clients, and is driven to meet tight deadlines. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
** This position is an in-office position. The candidate must be able to commute to and from the Irvine, CA office. **
A DAY IN THE LIFE
In this role, you will…
· Prepare and package documents to be shipped to borrowers.
· Assist with and troubleshoot client issues / requests.
· Assist team with group inbox.
· Assist team with order processing via resends, redraws, etc.
WHO YOU ARE
You possess …
· A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
· The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for filing documents.
· Excellent verbal and written communication skills.
· The ability to quickly learn new skills, processes and procedures.
Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.
A DAY IN THE LIFE
In this role, you will…
. Install and configure all new PCs and laptops
· Perform hardware and software break / fix work including but not limited to upgrades
· Develop expert understanding of PC hardware, software, internal software and associated technologies
· Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
· Execute planned and unplanned infrastructure downtime activities as required
· Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
· Monitoring the infrastructure to identify/resolve issues
· Respond to escalated end-user issues
WHO YOU ARE
You possess …
· A Technical Associates Degree or equivalent
. 2 to 3 years of technical work experience Installs and configures all new PCs and laptops
· Effective problem solving skills
· The ability to multi-task
· Outstanding customer service skills
Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as an Invoice Verification Auditor. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
· Review, adjust, deny and approve invoices submitted by our clients’ vendors.
· Review invoices submitted by our client’s vendors timely and accurately.
· Meet minimum daily production quota while maintaining a high degree of quality.
WHO YOU ARE
You possess …
· 2+ years of default mortgage experience in the areas of Foreclosure, Bankruptcy and/or Property Preservation
· Familiarity with investor (FHA/FHLMC/FNMA) guidelines preferred
· A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
· The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
· Excellent verbal and written communication skills.
· The ability to quickly learn new skills, processes and procedures.
Are you a data enthusiast with a broad understanding and experience with machine learning, artificial intelligence, and advanced multi-media (images and video) processing methods? Skilled in analyzing large, complex, multi-dimensional datasets with a variety of tools and statistical environments. You have experience in creating and implementing machine learning algorithms and advanced statistics and are proficient in statistical computing languages for data analysis -- such as Python and R, as well as Deep Learning frameworks such as Tensor Flow, PyTorch. ServiceLink, the unrivaled mortgage industry leader, is in search of a Data Scientist to drive the delivery of technology results and serve as a trusted advisor to our dynamic business This is an exciting time to join ServiceLink, where those at the forefront of technology excel in our entrepreneurship culture focused on empowerment and innovation.
A DAY IN THE LIFE
In this role, you will…
- Conduct research leveraging big data technologies that surface actionable insight that influence analytical solutions roadmap
- Understand business requirements and formulate recommend the suitable data driven approach(es) to address them
- Compare different data science approaches and pursue the most meaningful alternative based on pros and cons
- Gather and process raw data at scale by using statistical packages within Python, R and Cloud Platform
- Process unstructured data into a form suitable for analysis – and then do the analysis
- Utilize cutting edge algorithms in Natural Language Processing (NLP) and Computer Vision for implementing automation in production. Notions about Bayesian and Kernel methods is a strong plus
- Apply both Statistical Modeling and Optimization methods, separately or in combination.
WHO YOU ARE
You possess...
- Master’s Degree in Computer Science or related field or equivalent work experience, PhD being a significant plus
- Comfortable in navigating both classical statistics and recent machine learning methods, separately or in combination
- Effective in fast paced environment
- Collaborative/enjoys working in team
- Self-starter/motivator
- Ability to explain and make decisions based on elementary technical/cost/risk trade-off
- Some experience in software or applications engineering and/or technical operations
Are you someone who can work well within a set time frame and can you work with required expectations that are set for a definite deadline? Do you have experience with the closing of files? Are you familiar with working with policy rejected documents? Do you have the experience resolving post-closing issues in a timely manner? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you. If you possess these skills, now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
· Responsible to coordinate the closing of files assigned to you within a required timeline and coordination of all aspects involved with the finalizing of the closing process
· Be responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions
· Ensure company’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work in progress reports
· Review title commitment for clearance and to assure all items are counted for including but not limited to updating payoffs, taxes and HOA
· Secure lender, seller and/or broker approval of loan closing documents
· Confirm closing dates, location, documentation, and funds due at closing with borrowers
WHO YOU ARE
You possess …
· Proven work experience within the real estate industry and/or a vendor management service company
· Proven exceptional Customer Service
· A working knowledge of real estate titles, deed preparation and closings
· Excellent follow through and organizational skills
· High energy and have a positive attitude
· The ability to use and have advanced computer skills and are proficient in the Microsoft software products
Are you an ambitious and self-motivated person interested in a rewarding career. Do you have work experience in the real estate industry or experience with vendor management? Do you have customer service experience as well as are you proficient with Microsoft Word? ServiceLink, one of the top providers in the mortgage services industry and we are seeking an individual like yourself to join our team. Now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
· Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes, and HOA
· Resolve rejected curative issues
· Review daily reports to ensure completion of assigned duties
· Follow payment process per client expectations including having correct billing codes
WHO YOU ARE
You possess …
· Proven work experience within real estate industry, and/or a vendor management service company
· Proven exceptional customer service skills
· A working knowledge of real estate titles, deed preparation and closing
· Excellent follow through and organizational skills
· A level of high energy with a positive attitude
· The ability to use and have advanced computer skills and are proficient with the Microsoft software products
· The ability to think outside of the box
· Excel skills (V Look Ups and Reports)
Are you a a data expert with broad understanding and experience in solving business problems by integrating statistical analysis, machine learning/artificial intelligence, deep learning, Natural Language Processing (NLP) and Large Language Models (LLMs). Are you able to naturally and quickly expand your core data science skills as an individual contributor and also develop, mentor and train your junior peers in the Data Science area. ServiceLink, the unrivaled mortgage industry leader, is in search of a Principal Data Scientist to drive the delivery of business results through data-driven technologies and processes, serving as a strategic advisor and problem solver to our dynamic business.
The ideal candidate will have experience in identifying future technology trends, their risks, and opportunities, implementing the necessary and sufficient data-driven tools to address them in alignment with business needs and infrastructure requirements. Additionally, they will be fluent in analyzing large, complex, multi-dimensional datasets with a variety of tools and statistical environments, encompassing the end-to-end data lifecycle: data gathering, governance, analysis, modeling, presentation, and deployment, preferably abiding by consolidated frameworks such as CRISP-DM and ML-OPS. Proficiency in implementing machine learning and advanced statistics algorithms and can interface with software engineering to deploy data-driven solutions at scale is a must, along with the ability to clearly determine and communicate the reach as well as the limitations of data-scientific approaches within complex business environments and uncertain scenarios. Experience developing publications in reputed scientific journals (impact factor 10 or higher) to establish the Company brand in the Data Science field, while protecting Company IP is also desired. This is an exciting time to join ServiceLink, where those at the forefront of technology excel in our entrepreneurship culture focused on empowerment and innovation.
A DAY IN THE LIFE
In this role, you will…
· Understand business requirements and recommend/formulate/implement the suitable data-scientific approach(es) to address them.
· Determine and fulfil sampling needs for Deep Learning and Large Language Models.
· Master current and future states of Microsoft Azure NLP APIs.
· Conceive and execute the entire development plan to build, optimize and deploy Deep Learning and Large Language Models.
· Quickly and frequently update on challenges to maximize the performance of Deep Learning and Large Language Models, as well as devise and implement the corresponding solutions.
· Build and maintain automated tools to measure and display model performance throughout their development lifecycle.
· Interface with Data Engineering and Product Development teams for the deployment of high-performing and maintainable Deep Learning and Large Language Models.
WHO YOU ARE
You possess …
· Graduate degree with 10+ years of experience in strong quantitative field, such as Computer Science or Engineering.
· Comfortable in navigating both classical statistics and recent machine learning methods, separately or in combination, aligned with business and infrastructure guidelines.
· Able to communicate and share complex quantitative knowledge with broad audiences.
· Effective in fast paced environment.
· Collaborative/enjoys working in teams.
· Self-starter/motivator, can provide guidance and build credibility based on results.
· Ability to explain and make decisions based on technical/cost/risk trade-offs.
· Experience in software or applications engineering and/or technical operations.
Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. Notary licensed applicants preferred. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.
** This is an onsite, in-office position at the Irvine, CA location.
A DAY IN THE LIFE
In this role, you will…
· Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
· Monitor voice mail and Follow up on scheduling orders, as needed.
· Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
· Handle a large pipeline of scheduling orders.
· Perform quality control check on executed documents
· Shipping executed documents back to our clients
WHO YOU ARE
You possess …
· Exceptional customer service skills
· A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
· The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
· Excellent verbal and written communication skills.
Are you ready to start your career with an established company? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual who is ready to learn, to join our team as a Flood Map Research Analyst. The ideal candidate will enjoy working with others, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. Now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
· Locate commercial and residential properties on FEMA flood maps and determine the correct zone affecting the improvements
· Accurately and efficiently complete orders while maintaining production requirements
WHO YOU ARE
You possess …
· Good customer relations skills
· The ability to multitask in a fast paced environment meeting tight deadlines for our clients.
· Skills to be detail oriented to maintain our quality standards
Are you motivated to maximize your unique talents and experience in a dynamic new career? ServiceLink, the unrivaled best in the mortgage industry, seeks an individual who thrives on innovative problem-solving to fill the position of UX Designer. If you have a passion for pioneering creative solutions to complex design issues in a dynamic, rapidly evolving environment, this is the right job for you. The ideal candidate will enthusiastically promote our mission to consistently deliver the optimal product design and user experience. If you are eager to work with a diversely talented, high-performance team, we encourage you to apply today.
A DAY IN THE LIFE
In this role, you will…
- Research, conceive, wireframe, sketch, mock-up, and prototype user interactions and interfaces for digital products from low to high-fidelity.
- Analyze business workflow diagrams and requirements, participate in product decision-making, and define innovative solutions to achieve product goals.
- Work with Product and Engineering teams and business stakeholders to translate fuzzy concepts into intuitive enterprise user experience.
The Compliance Specialist will assist with the day to day regulatory and compliance issues for ServiceLink’s online auction platform. This will include responding to routine inquiries and consulting with various members of the Auction and Legal Teams. The ideal candidate will have demonstrated high-level administrative experience, a strong understanding of real estate licensing and regulatory concepts, and enjoy handling multiple projects and priorities while collaborating with both internal and external parties at all levels
** Ideal candidate will be within reasonable traveling distance to Irvine, CA office as occasional in-office days (2 to 3 on average per month) are required. **
A DAY IN THE LIFE
In this role, you will…
• Assist with researching and responding to real estate broker and auctioneer regulatory questions.
• Ensure that Real Estate Commission Audits are responded to in a timely and thorough manner.
• Be responsible for regulatory monitoring of real estate and auction legislative changes.
• Assist with compliance-monitoring responsibilities, including review of website and marketing emails and bidding functionality
• Track and review consumer complaints for possible regulatory concerns.
• Assist Brokers and Auctioneers in acquiring and maintaining required licenses.
• Track and Renew Firm Broker and Auction licenses.
WHO YOU ARE
You possess …
• Bachelor’s degree preferred; Paralegal certification and/or knowledge of SalesForce a plus
• 5 or more years of high-level administrative experience; real estate experience including interaction with Real Estate Commissions preferred
• A keen understanding of real estate licensing and contracts
• Excellent written and verbal communication skills
• The ability to work collaboratively with colleagues of all levels
• Exceptional attention to detail
• Intermediate Excel skills
• Excellent problem solving/analytical skills
• Ability to prioritize, manage simultaneous tasks, and meet deadlines
WHO WE ARE
About us …
ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service.
Are you a person with strong attention to details? Are you someone who has knowledge of construction, mortgage, client invoicing and banking? Are you someone who has experience with all aspects of cost estimation? Can you manage a pipeline of cost estimates and are you able to research, identify, and prepare cost estimates? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you. Now is the time to join our team and become a part of something big.